Common Errors and Fixes

This guide covers the most common issues and their fixes. Most problems are configuration-related and can be resolved by adjusting your profile or view settings.

"No Elements Found to Tag"

Autotag found no taggable elements in the current view.

Likely Causes

• Profile filters exclude all elements in the view (check category and filter settings)
• Elements are in a linked model but Include Linked is off
• View VG hides the categories you're trying to tag
• View is on a level with no MEP elements

Fixes

• Verify elements exist: manually select a duct or pipe in the view to confirm
• Check profile categories: ensure the relevant categories are enabled
• Enable Include Linked if elements are in linked models
• Check VG: ensure MEP categories are visible under Mechanical/Piping tabs

Tags Not Visible After Tagging

Autotag reports success, but tags don't appear in the view.

Likely Causes

• Tag annotation categories are turned off in VG
• Tags are placed outside the crop region
• View scale makes tags too small to see

Fixes

• Check VG → Annotation Categories: ensure tag categories are visible
• Zoom to Fit or temporarily disable crop region to see if tags are outside
• Check view scale -tags may be very small at certain scales

"Tag Family Not Loaded"

Autotag can't find a tag family for one or more categories.

Fix

Load the required tag family (Insert → Load Family). Standard MEP tag families are in the Revit library under Annotations. After loading, Autotag will detect the new family automatically.

License or Sign-In Issues

"Please Sign In" or "License Not Found"

• Click Account in the Bimrock ribbon and sign in
• Verify your credentials work at app.bimrock.ai
• Check your internet connection -license validation requires connectivity

"License Expired"

• Check your subscription status at app.bimrock.ai
• Renew to restore access
• Contact support@bimrock.ai if you believe this is an error

Performance Issues

Autotag is Slow

Large models with many elements take longer. To improve performance:

• Reduce categories in your profile to only what you need
• Use selection to limit scope instead of tagging the entire view
• Close other Revit projects to free memory
• Process views in smaller batches

Revit Freezes During Autotag

• Wait a few minutes -large operations can temporarily freeze the UI
• Check the Jobs panel to see if processing is still active
• If truly frozen, force-close Revit (unsaved changes will be lost)
• Report persistent freezing to support with model details

Tag Positioning Issues

Tags overlapping or poorly positioned in congested areas.

Fixes

• Use Tag Selector + Sort Cluster for quick cleanup
• Adjust position settings in your profile for more spacing
• Enable leader lines for congested areas
• Use Align Elbows to create clean vertical rails

Getting Help

If you can't resolve an issue, please contact support@bimrock.ai.